Frequently asked questions (FAQ)
Have questions? Here are answers to the most common questions about our courier and shipping services.
If you can’t find the answer you need, contact us at support@livraria.ro or via the
contact page.
How does your service work?
Our platform aggregates courier services in one place so you can compare prices and pick the best option for your shipments.How much does the platform cost?
We offer a free plan to get started and premium plans with extra features for businesses with high shipping volumes.How long does integration take?
You can start using the platform in under three minutes. For custom integrations, our team is here to help.How do I track my parcel?
After your shipment is confirmed, you receive an AWB number to check status in Livrăria and, when applicable, on the courier’s website. You can also get notifications for pickup, transit and delivery.Which couriers do you work with?
We work with major couriers in Romania, including Fan Courier, Cargus, DHL, Sameday, GLS and DPD.How long does delivery take?
For domestic shipments, timing depends on the courier, service and destination. Delivery is usually within 24–48 business hours; in some areas or periods it may be faster or slower. When booking you’ll see estimates for each option.What delivery modes exist (address, locker)?
You can use all combinations of pickup and delivery to address or locker / fixed point: door to door, locker to door, door to locker and locker to locker in the same flow, with offer comparison. See the summary on the home page.